Returns Policy

 

If you are not totally satisfied after using our product according to the directions inserted in your kit, you must return the used and unused bottles and comb (in a sealed plastic bag) for a refund. Be sure you return the complete order for a full refund.

ONLY ClearLice Treatment products are Guaranteed. If you purchase ClearLice Treatment products then you are eligible for a refund. CLearLice Prevention products are NOT guaranteed. If you purchase ClearLice Prevention products, you are NOT eligible for a refund.

You have 30 days from when your product was shipped to request a Return Authorization Number for a refund. We do not issue Return Authorization numbers past this 30 day period.


We DO NOT refund the cost of shipping

If a package is refused we will deduct the cost of shipping from your refund amount

We DO NOT refund orders of 3 or more gallons

If taxes were applied to your purchase, they will not be included in the refund amount

 

To begin your return, please complete these steps:

  1. Call our Customer Service Department at 800-294-6816 between 9:30 am to 5:30 pm EST Monday to Friday. To receive your Return Authorization Number. Display this number visibly on the outside of the return package. Packages sent to us without a visible Return Authorization Number will not be accepted and will be discarded.
  2. If we do not receive your return package within 14 days of issuing the Return Authorization number, your purchase will no longer be eligible for a refund, regardless of the 30 day satisfaction guarantee.
  3. In order for your return to be accepted, you must ship back all used and unused bottles and comb (in a sealed plastic bag).
  4. We strongly recommend returning packages to us through certified mail with a tracking number. If we do not receive your product, and you cannot prove your product was returned, we will not issue a refund.

Send your return package to:

ClearLice®
Attn: Processing Center
6401 East Rogers Circle, Suite 6
Boca Raton, FL 33487

 

Returns will be processed and refunds issued within 14 business days of return package receipt. Refunds will be issued in the same form as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check for payment.

Thank you in advance for your understanding. Your continued support helps us to pass savings onto you our customer.